Hi Jasmine ① First of all, thank you very much for your comment, I'm sorry that the product could not be delivered to you in perfect condition, and I'm sorry for the bad shopping experience and the time you spent. ② After your feedback, we immediately went to investigate the cause, found that due to the recent factory production busy, the potential quality of the products in stock can not be detected damage directly sent. On the other hand, there is a possibility of violent loading and unloading of goods during transportation. In the future, we will improve the supervision of storage and shipping personnel, pay attention to and strengthen the delivery and inspection of sample orders to ensure that customers can receive intact products. ③ Finally, thank you very much for your feedback to us, so that we found our own shortcomings and the direction of improvement, in the future work, we will strictly supervise product quality, to ensure that the goods can make customers satisfied.